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Let’s talk about our industry…


                                                                     We have witnessed significant consolidation at the
                                                                     collision repair shops and our Jobber customers.
                                                                     The simplest way to say it is when our customers get
   BETTER                                                            is we did nothing wrong to cause the loss of business
                                                                     acquired, we lose business. Why that hurts so much

                                                                     so there is no problem to fix or solution other than to
                                                                     go find new business, which is much easier said than
                                                                     done.


                                                                     The wholesale side of the business is consolidating as
                                                                     well and fortunately National Oak has been leading
                                                                     the way. Consolidation for National Oak is not about
                                                                     victory, but a necessity for survival in our industry.
                                                                     There is no pride in rationalizing warehouses, but we
                                                                     must remove costs to create fuel for growth.

                                                                     Over the years, living by our core values and treating
                                                                     people with respect and care we have helped many
                                                                     people transition to new chapters in life and most
                                                                     have ended up in a better place. We choose to make
        All of you have what it takes to live a productive,
        satisfying…Better life! Our mission is to just do it         the “people part” of the business important and
        better! We want to be better, so we invest the time to       that requires respect and care especially in times of
        communicate what we are doing as a company and               disruption. It is challenging for many of you to see all
        why.                                                         of the moving parts of our industry but it is important
                                                                     for you to know that the leadership of our company
         “Whatever you do for our                                    is paying close attention and making the hard but
                                                                     necessary changes to make sure we produce enough

         company do it with pride,                                   fuel to grow our company.

         positive attitude and                                       Change is hard but we all know in our heart and
                                                                     soul that it is necessary for survival! Attitude plays a
         with an understanding of                                    huge role in how we move forward, how we embrace
                                                                     change and how we work smarter and not harder. It

         our core values and you                                     is easy to long for the “good ole days” because they
                                                                     are comfortable and understood, but as the old saying
         will grow personally and                                    goes “those days are gone forever”. Google, Amazon,
                                                                     Apple and Uber, to name a few, have made an indelible

         professionally.”                                            mark on our existence and changed the pace of change
                                                                     forever. As we know, it is how we embrace the change
                                                                     that will dictate our outcome.


        It really is that simple! What makes us better is            Despite the disrupters that have changed many
        our approach to everyday issues. We approach                 industries permanently, we at National Oak can grow
        the management of our business with a powerful               and prosper. Prosperity does not come from being
        emphasis on attitude, understanding and absolutely           bigger it comes from being better. We can measure
        no fear.                                                     better on many levels but the nucleus of better is your
                                                                     attitude! What you bring to work everyday affects
                                                                     everybody around you…If you have a better day what
                                                                     you bring home has the same impact!

                                                                     Make it a BETTER DAY every day!
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